To the Trade FAQs
How can I get a current Price List?
Please contact the showroom nearest you or call Customer
Service at 800-523-1200.
How can I check stock and price on your fabrics and wallcoverings?
If you are a registered Schumacher customer, you can view the online Price
List in the trade-only section of the Schumacher website. You can access
stock and price information 24 hours a day, 7 days a week using EASI™ – our
Automated Voice Response Unit at 800-523-1200. Inquires may also be made
through Customer Service at 800-523-1200 during business hours, Monday through
Friday 9:00AM – 6:00PM EST.
Can I check prices online?
Once you log in to the trade-only section you are able to download the latest price list as well as see prices on products that you search.
Can I check stock on your fabrics and wallcoverings on the website?
We are working on making stock information available on our website. If you are a registered Schumacher customer, you can view the online Price List in the trade-only section of the Schumacher website. You can access stock and price information 24 hours a day, 7 days a week using EASI™ - our Automated Voice Response Unit at 800-523-1200. Inquires may also be made through Customer Service at 800-523-1200 during business hours, Monday through Friday 9:00AM - 6:00PM EST
Can I check the status of my order on the website?
Not at the present time. We are working on expanding our website that would allow you to check the status of your order and provide tracking information 24 hours a day, seven days a week. Contact Customer Service at 800-523-1200 or info@fsco.com for assistance.
How do I change my web access system-generated password?
You can change your password by selecting To the Trade > Edit Web Access Info and following the instructions provided. If you continue to have problems contact Customer Service at 800-523-1200 or info@fsco.com for assistance.
Where can I find Greeff designs?
In 2007 the Greeff brand was incorporated into the Schumacher line to improve
the shopping experience for our clients. Previous Greeff products are still
available through Schumacher and the timeless look of Greeff can now be found
in the Schumacher Classic line.
Where can I find designs from Decorator’s Walk?
In 2007 the Decorator’s Walk brand was integrated into the Schumacher
line to improve the shopping experience for our clients. Previous Decorator’s
Walk products are still available through Schumacher and the trendsetting aesthetic
of Decorator’s Walk can now be found in the Schumacher Modern line.
How do I open an account with Schumacher?
To open an account, we require that you to have a resale number and three trade
references. You can downlaod
and fill out the Account Application and Sales Agreement and fax a completed
copy to the Credit Department at 302-454-3247. New accounts can also be opened
through the showroom nearest to you, or you may contact Customer Service at
800-523-1200 for further assistance. All applications are subject to review
and approval by Schumacher.
How can I make a payment on my account?
Credit card payments can be made by
contacting Customer Service at 800-523-1200. You can either fax your check
to 302-454-3212 or mail your payment to: F. Schumacher & Co., 1325 Old
Cooches Bridge Road, PO Box 6002, Newark, DE 19714-6002. Include your Reference/Order
number on your check.
How do I submit a claim for damaged and/or defective product?
All claims should be submitted in writing with a detailed explanation
of the problem. If possible, please send a sample of the fabric and/or wallcoverings
in question. Always include your account number, account name, reference/order
number, contact name and telephone number. If you need further assistance,
please contact the Claims Department at 800-523-1200.
Mail to: Claims Department, F. Schumacher & Co., 1325 Old Cooches Bridge
Road, Newark, DE 19714-6002.
What are the featured homepage products?
View the Featured Homepage Products to
learn product names and SKU numbers for each of the fabrics, wallcoverings
and furnishings seen on Schumacher’s homepage. Most have detailed product
information and zoomable product photography online for easy viewing and
reference.
Are all of your fabrics and wallpapers featured on the website?
Not yet. All collections from 2007 forward are online along with many best-selling patterns. More products will be regularly posted online so please check back regularly. If there is a specific product you are interested in that is not currently online, please contact your nearest showroom or Customer Service at 800-523-1200 or info@fsco.com for further assistance.
What is Bella-Dura™ Fabric?
Bella-Dura™ is an indoor/outdoor fabric that utilizes a proprietary solution-dyed yarn. The result are fabrics that possess in excess of 1,500 hours’ lightfastness. They are also bleach-cleanable, inherently and permanently anti-microbial, mildew and stain-resistant, and exceed 50,000 double rubs for durability. Fabrics made from Bella-Dura yarns exceed the rigorous durability requirements for hospitality/contract applications and are far above the heavy-duty residential standards. For more information please visit www.bella-dura.com.
How do I find out who my sales representative is?
Please contact Customer Service at 800-523-1200 for assistance.
Do you offer product research assistance?
Our showrooms are staffed with knowledgeable salespeople that can help you find products to meet your needs. For historic restoration projects, please contact our Contract Department at 800-523-1200.
Do you provide custom design services?
Yes, we do provide custom design services for fabrics and wallcoverings not available in our regular line. In addition, new designs or historic reproductions of printed and woven fabrics and hand printed wallcoverings can be produced on a special order basis. Contact our Contract Department at 800-683-0032 option “2” for additional information.
Can you tell me about your exclusive to-the-trade program?
Our exclusive to-the-trade program allows you to receive additional discounts
on wallcoverings purchases. Please contact the showroom nearest you for additional
information.
Where can I purchase Schumacher furnishings?
Schumacher furnishings are sold in all of our corporate showrooms and by select agent showrooms. Please contact our Furniture Customer Department at 800-523-1200 for more information.
Where can I purchase Schumacher floorcoverings?
Please contact our Floorcovering Customer Service Department at 800-672-0068
for the dealer nearest to you.
Where can I purchase Patterson, Flynn & Martin floorcoverings?
Patterson, Flynn & Martin floorcoverings are distributed through a network of trade showrooms throughout the country. Please contact Patterson, Flynn & Martin at www.pattersonflynnmartin.com, 800-833-0667 for the location nearest you.
Does your company still carry Waverly/Gramercy fabrics
and wallcoverings?
Waverly/Gramercy fabrics are distributed by PK Lifestyles. Call 877-292-8375
for more information. Waverly/Gramercy wallcoverings are distributed by Blue
Mountain. Call 866-563-9872 for more information.
